PhilHealth office request guide

Get Your PhilHealth MDR

Office Requests Without Portal Access

Prepare for an office request, confirm the identity documents to bring and understand what is needed if someone will request your copy on your behalf.

Choose your request route Official office directory

Who will make the request?

Personal visit

I will request my own copy

Confirm the office’s MDR copy-request service, visiting arrangements and identity requirements before travelling.

Representative request

Someone will request it for me

Confirm whether the office accepts a representative and which signed authorisation and identity documents it requires.

Requesting your own copy

What to prepare before your visit

Use this checklist when you are an existing member requesting an MDR copy in person.

  • Published ID requirement

    Valid ID with photo and signature

    The published PhilHealth Express checklist lists one photocopy of the member’s ID. Confirm which ID the receiving office accepts.

  • Helpful record reference

    Your existing PIN, if available

    Keep your PIN or an older MDR available to help identify your record. If your PIN is unknown, ask about verification before visiting.

  • Confirm before travelling

    Office service and visiting arrangements

    Confirm MDR copy-request availability, office hours and any appointment or additional document requirements for your case.

Published reference: 2025 Citizen’s Charter — MDR copy requests at PhilHealth Express. Confirm current arrangements through the official office directory.

Requesting through another person

Prepare your representative’s documents

Use this document pack when someone will request your MDR copy on your behalf.

Original authorisation letter

Identify the member and representative, state the MDR request being authorised, and sign the letter.

Member’s ID copy

Prepare one clear photocopy of the member’s valid photo- and signature-bearing ID.

Representative’s ID copy

Prepare one clear photocopy of the representative’s valid photo- and signature-bearing ID.

View an authorisation letter example

Date: [DATE]
To: [PHILHEALTH OFFICE]

I, [MEMBER’S FULL NAME], with PhilHealth PIN [EXISTING PIN], authorise [REPRESENTATIVE’S FULL NAME] to request and collect a copy of my Member Data Record (MDR) on my behalf.

Member’s signature: [SIGNATURE]
Printed name: [MEMBER’S FULL NAME]
Contact number: [CONTACT NUMBER]

Suggested wording only, not an official PhilHealth form. Replace the bracketed details and confirm the receiving office’s requirements before use.

At the service counter

Submit your request and collect your MDR

Follow the receiving office’s current queue and counter instructions.

  1. Get the request form

    Ask for a copy of your existing MDR. Complete the request form provided and follow the queuing instructions given by staff.

  2. Submit when called

    Give the completed form and the relevant personal or representative documents to the assigned counter for processing.

  3. Check the copy received

    Check the member name, PIN and legibility before leaving. If information is incorrect, ask whether a printing issue or a record amendment needs addressing.

Official request resources

PhilHealth office directory Published Express copy-request checklist — 2025

Independent information guide. Confirm current requirements and visiting arrangements with the receiving PhilHealth office.

Offline MDR request FAQs

Is there a fee for an MDR copy?

The 2025 charter lists no fee for this PhilHealth Express copy-request service. Confirm the current arrangements with the receiving office.

Can a family member request my MDR for me?

They may act as your representative, subject to the office’s verification. Prepare the authorisation letter and ID documents .

Do I need a portal account for an office request?

The published Express copy-request checklist does not list portal registration as a requirement. It uses identity documents and a request form.

Is same-day collection guaranteed?

Confirm collection arrangements with the receiving office. Published processing steps do not guarantee your total waiting time or resolve additional verification requirements.